1. How to Make a Complaint

If you are unhappy with any aspect of your treatment, service, or experience at our clinic, you can make a complaint in any of the following ways:

• In Person: Speak with the clinic manager or senior staff member on the day of your visit.

• By Email: Send your complaint to management@eleganceaestheticsandskicare.co.uk, outlining the issue and your preferred resolution.

• By Phone: Contact us on 07359108099, and request to speak with a manager.

• In Writing: Address your letter to: Elegance Aesthetics & Skincare, 191-195 Chaddock Lane, Worsley, Manchester, M28 1DW

2. What to Include in Your Complaint

To help us resolve your concern quickly and effectively, please include:

• Your full name and contact details

• The date and time of your appointment

• The name of the practitioner (if known)

• A detailed description of the issue

• Any relevant photographs or supporting evidence (if applicable)

3. What Happens Next

• Acknowledgment: We will acknowledge your complaint within 2 working days of receiving it.

• Investigation: Your complaint will be fully investigated by the Clinic Manager or a senior team member. This may include reviewing your consultation notes and speaking with the staff involved.

• Response: We aim to respond in full within 10 working days. If we need more time (e.g., to consult with insurance or a medical professional), we will keep you updated.

• Resolution: Where appropriate, we will offer a resolution, which may include an apology, a complimentary follow-up appointment, or another suitable remedy.